The era of incremental improvement in government is over. Today's citizens don't just want services - they demand experiences that match the best of the private sector. In a world of AI, digital ecosystems, and unprecedented connectivity, government must evolve from a service provider to a fearless catalyst for societal transformation.

But what does it mean to build a truly innovative public sector? Shawn Kanungo shatters traditional assumptions about government modernization, revealing how emerging technologies and collaborative models aren't just tools - they're rocket fuel for radical reinvention. Drawing from his hands-on experience driving transformation in government agencies worldwide, Shawn illuminates the intersection where bold vision meets practical execution.

Sharing insights from leading organizations and his own experiences on the ground floor of driving transformation in government — Kanungo reveals the technologies, citizen expectations, and service delivery models that will drive the revolution.