Thank you for being part of my session at Charles Schwab
The After Show
In the latest episode of The After Show, hosts dive into Shawn Kanungo's thought-provoking session at Charles Schwab.
Leaders,
Are you ready?
Innovation strategist Shawn Kanungo addresses RIA firms on behalf of Charles Schwab, exploring how the "agentic era" of artificial intelligence is transforming the financial sector. He argues that the industry is shifting from simple generative tools to sophisticated AI agents capable of executing complex tasks, such as creating bespoke onboarding platforms and automating lead generation. While acknowledging the potential for job disruption, the speaker encourages advisors to embrace these technologies to increase efficiency and unlock new value. However, he emphasizes that as technology becomes more frictionless, the true competitive advantage for humans lies in "friction"—the meaningful, high-effort personal interactions that build trust and humanity. Ultimately, Kanungo challenges professionals to disrupt their own identities and traditional workflows to remain relevant in a rapidly evolving digital landscape.
KEY TAKEAWAYS (an AI-Output with Hallucinations)
MY #1 USED AI TOOL
Wispr Flow - I don’t type anymore, I just voice everything
My favorite AI AGENTS
Claude Code - The best AI General Harness today for entreprise
Hermes - My personal AI Harness
Perplexity Computer - An AI agent orchestrator that has access to 19 different models
Text-to-App
Lovable - Build any app with agentic reasoning (best at front-end)
v0 by Vercel - Text-to-Webpage (really good front-end)
Text-to-IMAGE/VIDEO
Claude Design for motion graphics - claude.ai/design
HeyGen - AI Video Avatar / Second Brain
ChatGPT Image 2.0 - Best Image Generator
Research & other
NotebookLM - Research and the two AI podcast hosts that you see above :)
Google AI Studio - Real-time AI co-presence
Clay - AI Outbound Sales | Generating lists of emails and sending cold outreach
Briefing: Innovation, AI, and the Agentic Era
Navigating the Agentic Era: Insights for RIA Firms
Executive Summary
The financial advisory landscape is currently undergoing a fundamental shift from a "system of record" to a "system of action." As of 2026, the industry has transitioned into the Agentic Era, where Artificial Intelligence (AI) has evolved from a simple research tool into an autonomous teammate capable of executing complex workflows.
The core takeaways from this analysis are:
The Rise of Agency: AI is moving beyond summarization to "agentic" behavior—acting, executing, and completing tasks that were previously impossible for humans to perform at scale.
The Paradox of Productivity: Contrary to fears of displacement, organizations heavily investing in AI have seen an average employment growth of 10% as they hire more staff to extract value from increased efficiency.
Friction as a Competitive Advantage: In an increasingly frictionless, transactional world, advisors must double down on "meaningful friction"—the human-centric, high-effort interactions that signal care and build deep trust.
Self-Disruption: Staying relevant requires advisors to "start from zero," letting go of historical successes to adopt a rookie mindset capable of leveraging 10X improvements rather than incremental 10% gains.
The Evolution of Artificial Intelligence: From Tools to Teammates
The historical progression of software has primarily focused on creating more elegant ways to store, retrieve, and maintain data (e.g., Excel, QuickBooks, CRMs). However, the "Agentic Revolution" represents the first time in human history that software can think and execute autonomously.
The Shift in AI Utility
Era
Primary Function
Characteristics
Generative Era (2022–2025)
Content Refinement
Chatting with boxes, refining emails, basic research, and image generation.
Agentic Era (2026–Present)
Execution & Agency
Delegating, supervising, and executing complex tasks; "software that gets stuff done."
Defining Agentic Technology
The term "agentic" is rooted in agency—the capacity to act and execute. In this era, AI is viewed not as a tool used by a human, but as a teammate that can:
Perform recursive loops: Fixing its own code and back-end security autonomously.
Create on-demand applications: Building custom user interfaces and deployment-ready platforms from a single idea.
Execute 24/7 operations: Conducting constant audits, reconciliations, and portfolio analyses that human capacity cannot match.
Strategic Applications for RIA Firms
The integration of agentic AI allows RIA firms to automate the "transactional" while enhancing the "experiential."
Practical Use Cases
Hyper-Personalized Onboarding: AI can build "Netflix-style" onboarding platforms for new employees or clients, featuring high-quality UI/UX and automated back-end structures.
Automated Lead Generation and Outreach: Using tools like Perplexity, firms can identify thousands of specific prospects (e.g., CPA firm owners in a specific region), rank them based on excellence metrics, and draft personalized invitations for events.
Niche Education "Ninjas": Firms can create "skills"—sets of instructions that provide AI with deep context—to educate clients on complex topics like captive insurance or liquidity needs.
Multilingual Advisory Agents: AI "advisors" can now handle complex financial inquiries regarding tax exposure and diversification strategies 24/7, with the ability to switch languages (e.g., English to Japanese) instantly.
The Future of Work and the "High Agency" Professional
A significant concern regarding AI is its impact on employment. However, evidence suggests that AI acts as a catalyst for growth rather than a replacement for human workers.
The Growth Multiplier
Research from Ramp indicates that organizations with the largest AI investments grew employment by 10%. This is driven by the need to hire more people to manage and extract the new value created by hyper-efficiency.
The Shift from Knowledge to Boldness
In a world where every professional has an AI copilot, knowledge is no longer the primary source of power. The new competitive advantages are:
High Agency: Being an architect of one's own outcomes and getting things done without waiting for permission.
Boldness: The willingness to challenge the status quo and think bigger than the technology allows.
Experimental Muscle: Treating AI like a gym; the tools only become "light in the hand" after repeated, consistent use.
The Strategy of Friction and Human Connection
As technology makes the world more "frictionless" (fast, transactional, and seamless), the value of "friction" increases.
Two Paths to Success
The market is bifurcating into two types of winning organizations:
Fast and Frictionless: Companies like Amazon or McDonald's that win on pure convenience and speed.
Meaningful Friction: Organizations like the Four Seasons or Hermes that win through experience, craftsmanship, and human interaction.
Costly Signaling
The concept of Costly Signaling suggests that spending extraordinary effort—even when it seems "inefficient"—results in greater meaning and trust. For an advisor, this means:
Meeting clients face-to-face.
Deeply understanding the nuances of a client’s family, business, and community.
Investing in "production value" for client interactions to demonstrate care.
Psychological Readiness: Disrupting the Self
The greatest barrier to growth is often not technological, but psychological. The "black hole of mediocrity" exists for those who refuse to choose between being frictionless or being high-friction.
The "Starting from Zero" Framework
To avoid the fate of legacy industries (like the newspaper monopoly), advisors must be willing to:
Let Go of Identity: Degrees, AUM milestones, and past certifications can become "badges" that prevent growth if they lead to complacency.
Bury Past Success: The mindset that achieved current success is rarely the one required for the next "mountaintop."
The 10X Opportunity: By re-evaluating a single process (like onboarding) from zero using modern tools, firms can achieve 10X improvements rather than minor 10% gains.
Final Insight
The most dangerous and effective professional in the current era is the one who is "most afraid, yet old enough to move forward." Success requires the humility of a rookie combined with the "scary" proficiency gained through immersion in new technology.
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